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Shipping & returns

Shipping Policy

 

Shipping Methods

USPS first class mail for shipments under 13 oz's

USPS Priority Mail (Standard)

UPS Ground Shipping (Standard Ground Option)

UPS Next Day Air (Call for pricing and availability) 

We currently Ship within the continental USA ONLY, please contact us for options to outlying states or territories.

Estimated Shipping Timelines

Orders placed before 1pm MST will generally ship the same day (some exceptions may apply). Orders placed over the weekend or on recognized holidays will generally ship the next business day.

For USPS standard shipping and First Class Mail, orders will typically arrive 4-6 business days from the date of shipment.

For UPS standard ground shipping, orders will typically arrive 5-10 business days from the date of shipment.

Delivery arrival times are estimates only and may change based on order volume or other circumstances, like weather-related delays. If we encounter any unexpected delays in shipping, we’ll contact you via email.

Next Day Air orders must be placed by 12:00 MST in order to guarantee same day shipment and next day delivery.

 

Free Shipping Offers

If your order exceeds a certain amount, as periodically advertised on our sites, you may qualify for free shipping. For example, we may offer free shipping on orders over $150. Free shipping offers are applied to the order total after any promotions or credits are applied. If this option is available, you will see it advertised on our sites and the available free shipping method will be pre-selected at checkout for your convenience.

 

Exclusions from Estimated Shipping Timelines and Free Shipping Offers

Estimated Shipping Timelines and Free Shipping Offers do not apply to:

 

Shipping Restrictions by Delivery Method

Certain hazardous or flammable products, like those containing lithium batteries or compressed air, can only be shipped via ground delivery and are only able to be shipped to the contiguous United States, they cannot be shipped to Alaska, Hawaii, any US Territories, or Internationally.

Certain oversized items can only be shipped via freight. Oversized Freight items include, but are not limited to: complete bikes, bike frames, bike wheels, travel cases, car racks, truck bed storage, indoor bike trainers. For products with these restrictions, only available shipping options will surface at checkout. Freight items can only be shipped to the contiguous United States, they cannot be shipped to Alaska, Hawaii, any US Territories, or Internationally.

 

International Shipping

Unfortunately, we do not currently offer international shipping

 

 

Return and Refund Policy

Last updated: October 01, 2021

Thank you for shopping at Conifer Bike Shop.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The following Goods cannot be returned:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

26497 Conifer Rd. Unit 1
Conifer, CO 80433
USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: